Complaints

Our aim is always to provide our clients with a first-class service but occasionally it is possible that we may fail to meet your expectations.

If you need to make a complaint you should contact us either in writing to:

The Managing Director
UKGI
18 The Courtyard
Common Lane
Culcheth
Warrington WA3 4HA

or by telephone on 01925 765777 or by email to Nikki.bennett@ukgigroup.com.

Where a complaint arises, we will endeavour to resolve the matter by close of business the next day wherever possible.

When dealing with your complaint, we will follow our internal complaint handling procedures.